24/7 tier-one support
Order status, returns, account questions and troubleshooting handled without a human, with full transcripts written back to your helpdesk.
AI Chatbots & Customer Support Automation
Answer every customer in seconds, not hours
A support agent trained on your own documentation, pricing rules and tone of voice. It resolves the repetitive questions around the clock and hands the rest to a human with full context attached.
Overview
Most support teams spend the bulk of their day answering the same forty questions. We build a retrieval-based assistant over your knowledge base, help centre, past tickets and product data so those answers arrive instantly, in the channels your customers already use.
Crucially, the agent knows what it does not know. Confidence thresholds, refusal rules and escalation paths are defined with you up front, so nothing is invented and no frustrated customer gets stuck in a loop.
Key benefits
- First response time measured in seconds, at any hour
- A large share of repeat tickets deflected before they reach a person
- Consistent, on-brand answers grounded in your approved content
- Human escalation with the full conversation and customer record attached
- Every conversation logged and searchable for quality review
Use cases
Where this pays for itself
Lead qualification and booking
The agent asks your qualifying questions, checks live availability and books the meeting straight into the calendar.
WhatsApp and social inbox
One agent across web chat, WhatsApp Business and social DMs so response times stop depending on who is online.
Internal helpdesk
Staff get instant answers on policies, processes and systems instead of queuing for the ops team.
How it works
From first call to live system
A predictable sequence, with something reviewable at the end of every stage.
- 1
Discovery audit
We review ticket history and conversation logs to find what is genuinely repeatable.
- 2
Knowledge grounding
Your docs, policies and product data are indexed with clear source attribution.
- 3
Build and tune
We build the agent, define escalation rules and tune tone against real historic questions.
- 4
Supervised launch
The agent goes live on a limited surface with human review before full rollout.
- 5
Monitor and improve
Monthly review of deflection rate, accuracy and the gaps worth closing next.
Integrations
Works with the tools you already run
A sample of what this service commonly connects to. Whether or not it has an API, we'll tell you honestly what's possible.
ZendeskIntercomHubSpotFreshdeskWhatsApp BusinessSlackShopifyNotion
FAQ
AI Chatbots & Support, common questions
Related
Other services
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