Question 1

How does a typical engagement work?

Accepted Answer

It starts with a 30-minute strategy call, followed by a paid or complimentary discovery audit depending on scope. You receive a written proposal with fixed scope, price and timeline. Once approved, we build in stages, review with you at the end of each stage, and finish with a supervised launch and handover.

Question 2

How long do projects take?

Accepted Answer

A single focused automation or chatbot is usually live in two to four weeks. A connected programme across a whole function runs six to twelve weeks, delivered in stages so value lands before the final milestone.

Question 3

What do you need from us to get started?

Accepted Answer

Access to the tools you want connected, one internal point of contact who knows the process, a few hours across discovery and review sessions, and sight of the content the system should be grounded in. You do not need an engineering team.

Question 4

What happens after launch?

Accepted Answer

Every build includes a post-launch support window, documentation and a handover walkthrough. After that you can maintain the system yourself or move onto a monthly retainer covering monitoring, tuning and ongoing improvements.

Question 5

How does the client portal work?

Accepted Answer

Every client gets a private portal login. It shows your projects and milestones, proposals to approve, deliverables to review, shared files, invoices and a direct message thread with our team, so nothing important lives in someone's inbox.

Question 6

Do we own what you build?

Accepted Answer

Yes. Code, configuration, prompts and documentation are yours. There is no licence to keep paying to keep the system running.

Question 7

How do you handle our data?

Accepted Answer

Least-privilege access, encrypted transport and storage, documented retention windows, audit logging on automated actions, and providers configured so your data is not used for model training. We are happy to sign your NDA or DPA.

Question 8

What if it does not work?

Accepted Answer

Discovery exists to catch that before you commit. If we do not believe an automation will pay for itself, we say so on the call rather than selling you a build.

How working with us actually goes

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